Refund and Returns Policy

At Evergreen Ventures Ltd, we prioritize customer satisfaction and aim to ensure a smooth shopping experience. Please carefully read our refund and returns policy below.

Eligibility for Returns and Refunds

• 30-Day Window: Customers have 30 days from the date of purchase to request a return or refund.

• Manufacturing Defects: Items that are not functioning due to misuse or accidental damage will not be eligible for a return or refund. 

 

Exchange Process

• Exchange Requests: If you believe an item is eligible for a exchange due to a manufacturing defect, please get in touch with us within the 30-day window.

• Clear Issue Description : When requesting an exchange, customers must clearly state the issue with the product

• Troubleshooting: One of our customer service agents will then guide you through a troubleshooting process to help resolve the issue.

• Exchange: If the issue persists after troubleshooting, an exchange will be granted.

 

Approved Exchanges

• Processing Time: You will receive your exchange within 3-4 business days of the approved exchange request.

• Old Item: In order to  carry out the exchange the delivery driver must receive the old/ defective item.

 

Refund Process

• Refund Requests: If you believe an item is eligible for a refund due to a manufacturing defect, please get in touch with us within the 30-day window.

• Video Verification: To initiate a refund, customers must provide a video showing the item submerged fully in water. This video should be sent via WhatsApp to 1 868 347-3568

Once our team receives and reviews the video, we will notify you regarding the approval status of your refund.

 

Approved Refunds

• Processing Time: Approved refunds will be processed within 5 – 7  business days via bank transfer.

 

For questions or assistance, please reach out to us at evergreentech868@gmail.com